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Login currently not possible?
Posted: Wed Aug 09, 2023 1:57 pm
by Rockstar Inc
Hi guys,
the login is currently not possible for me.
After typing in my teamname and passwort i click onto "Sign In" but nothing happens.
Tested with Chrome Version 115.0.5790.170 (Offizieller Build) (x86_64) and Firefox 116.0.2 (64-Bit)
Re: Login currently not possible?
Posted: Wed Aug 09, 2023 2:08 pm
by ProTour-Team
yap cant race anymore
Re: Login currently not possible?
Posted: Wed Aug 09, 2023 2:10 pm
by Gipfelstuermer
Hi, yep there seems to be a problem. I am searching for it.
Re: Login currently not possible?
Posted: Wed Aug 09, 2023 2:41 pm
by Gipfelstuermer
Alk in a meeting, so won't be a super quick fix, but trying our best.
Re: Login currently not possible?
Posted: Wed Aug 09, 2023 4:38 pm
by Alkworld
Rockstar Inc wrote: ↑Wed Aug 09, 2023 1:57 pm
Hi guys,
the login is currently not possible for me.
After typing in my teamname and passwort i click onto "Sign In" but nothing happens.
Tested with
Chrome Version 115.0.5790.170 (Offizieller Build) (x86_64) and
Firefox 116.0.2 (64-Bit)
The bug was limited to teams with a whitespace in their names. It seems it was caused by an update of the Webserver on Strato side (our hosting provider). Some searching in logfiles revealed the error (very technical - rewriting the URLs of the server REST API no longer worked for escaped characters (like whitespaces)), but some googling also showed the solution, which we then applied (adding one character in one file
).
Please keep your eyes open for other weird, inexplicable errors now, but it should work again now.
Re: Login currently not possible?
Posted: Wed Aug 09, 2023 4:46 pm
by ProTour-Team
Thx Alk. will the affected teams be able to ride later on today or just get the money back?
Re: Login currently not possible?
Posted: Wed Aug 09, 2023 7:28 pm
by Rockstar Inc
Alkworld wrote: ↑Wed Aug 09, 2023 4:38 pm
Rockstar Inc wrote: ↑Wed Aug 09, 2023 1:57 pm
Hi guys,
the login is currently not possible for me.
After typing in my teamname and passwort i click onto "Sign In" but nothing happens.
Tested with
Chrome Version 115.0.5790.170 (Offizieller Build) (x86_64) and
Firefox 116.0.2 (64-Bit)
The bug was limited to teams with a whitespace in their names. It seems it was caused by an update of the Webserver on Strato side (our hosting provider). Some searching in logfiles revealed the error (very technical - rewriting the URLs of the server REST API no longer worked for escaped characters (like whitespaces)), but some googling also showed the solution, which we then applied (adding one character in one file
).
Please keep your eyes open for other weird, inexplicable errors now, but it should work again now.
Thx
Re: Login currently not possible?
Posted: Thu Aug 10, 2023 5:59 pm
by flockmastoR
Alkworld wrote: ↑Wed Aug 09, 2023 4:38 pm
Rockstar Inc wrote: ↑Wed Aug 09, 2023 1:57 pm
Hi guys,
the login is currently not possible for me.
After typing in my teamname and passwort i click onto "Sign In" but nothing happens.
Tested with
Chrome Version 115.0.5790.170 (Offizieller Build) (x86_64) and
Firefox 116.0.2 (64-Bit)
The bug was limited to teams with a whitespace in their names. It seems it was caused by an update of the Webserver on Strato side (our hosting provider). Some searching in logfiles revealed the error (very technical - rewriting the URLs of the server REST API no longer worked for escaped characters (like whitespaces)), but some googling also showed the solution, which we then applied (adding one character in one file
).
Please keep your eyes open for other weird, inexplicable errors now, but it should work again now.
Not really sure, but the site behaves a bit strange today. Some team popups cannot be loaded (it just opens up without showing the team page information) and when I click on my Team tab, also shows nothing. I am not sure as I also have problems the whole day with my connection, but maybe someone else experience similar issues
Re: Login currently not possible?
Posted: Fri Aug 11, 2023 3:39 pm
by Alkworld
flockmastoR wrote: ↑Thu Aug 10, 2023 5:59 pm
Not really sure, but the site behaves a bit strange today. Some team popups cannot be loaded (it just opens up without showing the team page information) and when I click on my Team tab, also shows nothing. I am not sure as I also have problems the whole day with my connection, but maybe someone else experience similar issues
Sounds like a connection issue. The page structure is in the cache, the content needs to be loaded from the server. If that takes long, the page stays empty or shows some older content, whatever you previously loaded there. If it happens again, check the log in the browser, response times are shown, when you have it open before loading.
Re: Login currently not possible?
Posted: Mon Aug 21, 2023 11:34 am
by Gipfelstuermer
Teams received following reimbursement for 14h Rastatt - Schwarzbachtalsperre
Free team 121,859
Big Donkey 4,570
Rsv lünen 17,731
Atletico Lula 0